Total spent: .02 cents
Total before coupons: $12.83

And I got a coupon back for $3.50 off my next purchase!

View receipt

You may notice that at the bottom of my receipt, it says I only have 11 power pump rewards. I was at 20 yesterday and haven’t redeemed any since then, so I called the customer service hotline to find out what was up. The rep told me that while it showed my correct balance of 20, it had not updated to reflect the credit from this latest purchase, so she added that manually. I told her that sometimes the receipts will show my club card info and savings, but not register the fuel rewards or take off my 10% discount. She said that this is because the 10% and power pump are hosted on one database, and the club card savings and information are hosted on another. She said that the database will go down occasionally because the power pump rewards are a new promotion and they’re still working out some of the kinks; this is why it will sometimes register my club card savings without applying the 10% discount or crediting me for the fuel rewards. The rep was extremely helpful, and went through my purchases in August and September to see which ones I did not get the gas credit for, since this has happened quite a few times. There were only 3 total that hadn’t come off, because the other instances where it didn’t show up on my receipt were apparently credited later. This would explain the recent order I did where I got more rewards than I was expecting – I should have asked her about that! At any rate, she credited me for the purchases that weren’t logged, so now I will have 21 power pump rewards, with $42 towards my next one! Yay!

This entry was posted on Wednesday, September 24th, 2008 at 1:34 am and is filed under Safeway. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.